Frequently Asked Question

Aladdin FAQ

1. How to log in to Aladdin Merchant Portal

Step 1: Go to this link 1.aladdinsuomi.com
Step 2: Type in your email which is used to create your account * Not your contact email for receiving reservation notification
Step 3: Type in your password

2. How to receive Reservation Notification

When a customer books your service, Aladdin system will send an email to notify you about the reservation. Please setup your contact email of your choice to receive the notification

Step 1: Go to "Business" in the Menu

Step 3: Scroll down to the "Contact Person" section

Step 3: Type in the email address you want to receive a notification about a new reservation

Step 4: Click "Save information"

reservation

When customer makes a new reservation, you will receive an email look like this:

Tips: You can use your gmail account to be your contact email

Step 1. Download the gmail application to your smartphone

Step 2. Enable notification from gmail

Step 3. When a new reservation email comes to your gmail, you will be notified by your smartphone

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3. How to edit capacity (open booking slots)

3.1. Edit capacity for one week

Step 1: Go to “Calendar”
Step 2: Click “Show full week”
Step 3: Click “Set capacity”
Step 4: Type in the number of capacity (booking slots) you want to open for that week
Step 5: Click “Set capacity” button to confirm

Note - This will set the capacity for the days that have no capacity yet.
Note - If you forget to setup capacity, customers can not book your services.

3.2. Edit capacity for one day

Step 1: Go to “Calendar”
Step 2: Click “Edit Capacity”
Step 3: Setup the capacity (booking slots) as you wish
Step 4: Save

Note - If you forget to setup capacity, customers can not book your services.

Example setup 1
- At 07.01.2019:
- From 7.00 (opening time) to 17.00 (closing time) you open 3 booking slots
- You close at 17.00 (0 booking slot)

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Example setup 2
At 16.01.2019:
- From 7.00 (opening time) to 9.30 you open 5 booking slots
- From 9.30 to 12.30, you open 0 booking slot (you take a break from 9.30 to 12.30)
- From 12.30 to 17.45, you open 5 booking slots again
- You close at 17.45 (0 booking slot)

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4. How to add new product/service

Step 1: Go to “Products”
Step 2: Click “Add new”
Step 3: Fill the form
Step 4: Click “Save product”

5. How to add exceptional open hour

Step 1: Go to “Open hours”
Step 2: Click “Add new exception”
Step 3: Type in the date in format dd.mm.yyyy, and the hours in format HH.MM
Step 4: Save the exception hour

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6. How to close your business

There are some ways to close your business in holiday.

6.1. Deactivate your business.

Your business will disappear in Aladdin mobile app. This way is suitable when you have a long holiday.
Step 1: Go to “Business”
Step 2: Go to “Settings”
Step 3: Click “Make inactive”
Step 4: Click “Make inactive” again to confirm your decision

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6.2. Edit exceptional open hour to be closed

Your business will still appear in Aladdin mobile app, but your status will be “Closed”
Step 1: Go to “Open hours”
Step 2: Click “Add new exception”
Step 3: Type in the date you want to close in format dd.mm.yyyy, and then type the same open and close hours
Step 4: Save the exception hour
Your business will be closed in that date only.

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7. How to change language

Step 1: Go to “Account”
Step 2: Click the Language field
Step 3: Choose the language you want to use. Now available is Finnish, English, and Vietnamese

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8. How to upload images

Step 1: Go to “Business”
Step 2: Click “Images”
Step 3: Click “Upload Image”

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Step 4: Click “Choose File”
Please Note: Maximum image size is 2 MB and supported formats are jpg, jpeg, png
Step 5: Click “Upload”

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9. How to change reservation settings
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